Absolutely! For all our customers in the United States and Canada, enjoy free shipping on orders over $199.

We ship Monday through Friday, excluding holidays. Most orders are shipped within 1-2 days, but we aim to ship orders within 1 business day.

At this moment, we ship to customers in the United States and Canada but keep an eye on our socials for more countries coming in 2025.

For all information regarding delivery and returns, please visit our Delivery & Returns page.

Contact Skinletics

Have more questions or need to get in touch? Visit our Contact page for all the ways you can reach out to us.

For all devices, we offer a 1-year limited warranty from the date of your original purchase. If your device does not work properly due to a manufacturer's defect, we will replace the wand free of charge within that 1-year timeframe.
Warranty replacements are processed after returned items are received, when applicable.  For more information about how to initiate a return, please see our return policy.

This warranty does not cover devices damaged by:

• Accident, misuse, abuse, or alteration.
• Theft or loss.
• Use with unauthorized accessories or use other than as instructed.
• Connecting to incorrect current and voltage.
• Service or repair by unauthorized persons.
  
  This warranty extends only to the original retail purchase, original retail purchase date, with original proof of purchase (such as retail store receipt or Skinletics order number) and only when purchased from an authorized retailer or reseller. Warranty replacements are processed after returned defective items are received, when applicable.
  
  Skinletics will not be responsible for any incidental, special or consequential damages resulting from the use of this device. All implied warranties, including but not limited to implied warranties of fitness and merchantability are limited in duration to one year from date of original purchase.

Skinletics has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy Skinletics products with pre-tax dollars, resulting in net savings of 30-40%, depending on your tax bracket.

To use your HSA or FSA debit card, add products to your cart as usual. At checkout, select “Flex | Pay with HSA/FSA” as your payment option, enter your HSA or FSA debit card, and complete your checkout as usual. If you don’t see “Flex | Pay with HSA/FSA,” you may be in Shop Pay. Select “checkout as guest” to view more payment options.

If you don’t have your HSA or FSA card handy, still select “Flex | Pay with HSA/FSA” as your payment method. Enter your credit card information and Flex will email you an itemized receipt to submit for reimbursement.

The key here is to make sure you are logged out of ShopPay. One of the easiest ways to do this is to go through checkout in an incognito window.

HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Reach out to your HSA/FSA administrator to confirm your balance.

Please forward us the request from your FSA, and we will work with the Flex team to issue you a new receipt.

Please check your spam folder, as sometimes emails from notifications@withflex.com may be automatically filtered as spam by some email service providers. If you still can’t find it, please email support@withflex.com and let them know the email address associated with your order.

No, unfortunately, this isn’t a supported feature right now. If there are insufficient funds in a single HSA or FSA account, you can instead enter a credit card on the Flexc heckout page. You will receive an itemized receipt and/or Letter of Medical Necessity from Flex, which you can submit for reimbursement.

Thanks for reaching out, and apologies for the discrepancy. We’ll review the charges and get back to you with details of the likely refund shortly.

Sales tax for eligible items is also covered by HSA/FSA funds. If the customer has a split cart, the tax will be divided among the cards based on the items.

What is a Letter of Medical Necessity?

A letter is essentially a note from a doctor stating that you are purchasing an item to treat or manage a medical condition. More details can be found here.

Why do I need to provide Skinletics with health information?

In order to qualify to use your HSA or FSA card for Skinletics products, the IRS requires you to have a Letter of Medical Necessity. Skinletics has partnered with Flex to enable asynchronous telehealth visits as part of our checkout. Within 24 hours of your purchase, Flex will email you both an itemized receipt.

Do I need to do anything with my Letter of Medical Necessity?
You should keep it on file for at least three years in the event of an IRS audit of your HSA or FSA account. Occasionally, FSAs may ask for the Letter to confirm the eligibility of your purchase.

Help! I mistakenly entered my name and/or date of birth and need to get an updated letter. Who can I reach out to?
Please email support@withflex.com and they will reach out to their telehealth team to reprocess and send your corrected Letter of Medical Necessity.

Help! I did not receive an itemized receipt and/or Letter of Medical Necessity from Flex. What should I do?
Please check your spam folder, as sometimes emails from notifications@withflex.com may be automatically filtered as spam by some email service providers. If you still can’t find it, please email support@withflex.com and let them know the email address associated with your order.

My HSA/FSA claim was denied. What should I do?
We strongly recommend checking with your HSA/FSA provider to see if a purchase is eligible prior to completing the purchase. However, if you believe your claim has been wrongly denied, please send over any response from your HSA/FSA provider to us so we can share it with Flex and receive guidance on the next best steps to take. Please note that employer-sponsored FSAs can determine what products are eligible beyond the IRS’s guidelines, so it’s extremely important to check prior to purchase.

Can I purchase a product now and apply for FSA reimbursement in the next calendar year?
The ability to apply for FSA reimbursement in a future calendar year depends on the policy of the specific FSA provider. Most FSA administrators require that the purchase be made during the time of coverage. For example, if the FSA coverage is for 2025, all purchases typically need to be made and/or submitted for reimbursement within that coverage period.

However, some administrators may have more flexible rules regarding the timing of when the expense occurred. We recommend that customers review their plan policy to confirm the details.

Note: Health Savings Accounts (HSAs) are different and generally allow for reimbursement at any time, even in future years.

Yes, you can combine different light therapy treatments to treat various concerns. However, it's best to space them out throughout the week.

Yes, you can use our devices with your skin care and body care products. Our devices are designed to be used on clean skin so always make sure to cleanse your skin before using our LED devices.

It's not necessary to avoid the sun after your light therapy session, but applying sunscreen is recommended to protect your skin when exposed to sun.

Results can vary per device, per user and per needed treatment.On average users start to see skin improvements within 2-4 weeks after the first treatment. For the muscle recovery light therapy treatment, users will likely already feel the first improvement after the first use.

LED light therapy is generally safe with minimal risks. When in doubt seek medical advice prior to starting LED therapy.

People with certain conditions like photosensitivity or those taking medications that increase light sensitivity should consult with a healthcare provider before use. Pregnant women should also seek medical advice prior to starting LED therapy.

Yes, our light therapy devices are FDA cleared, ensuring they meet safety and efficacy standards for light therapy.

Thank you so much for your interest in partnering with Skinletics. For any wholesale inquire please reach out to hello@skinletics.com

Yes, we work with different student athletes across the USA and they have u unique promocodes that can be used for any student. By using their code you also support them as a Skinletics Brand Ambassador. Find the list of ambassadors here.